Last updated: September 27, 2026
7-Day Returns
We want you to love your SteamNest™. If you're not happy with your order, you can request a return within 7 days of delivery.
Eligibility
- The item must be unused, clean, and in the same condition you received it.
- It must be returned in its original packaging with all accessories (remote control, USB cable and manual).
- You'll need your order number or proof of purchase.
How to Start a Return
- Contact us or email mustafaahmad7394@gmail.com within 7 days of delivery with your order number and the reason for the return.
- We'll reply with return instructions and the address to send it to. Items sent back without first requesting a return can't be accepted.
- Pack the item securely and send it back. We recommend a trackable shipping service.
Return Shipping
Unless the item arrived damaged, defective, or wrong, return shipping costs are the customer's responsibility and original shipping fees are non-refundable.
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem, and we'll make it right with a replacement or refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method. Please allow some time for your bank or card issuer to process it.
Exchanges
Want the other finish instead? Contact us within 7 days of delivery and we'll help you swap Antique Bronze for Matte Black or vice versa, subject to stock.
Questions
Email mustafaahmad7394@gmail.com or use our contact page.